/ support

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Answers to the most common questions about Tracck — AI food scanning, streaks, subscriptions and your data. Can't find it here? Email us.

Contact support

support@tracck.app

A real person reads every message — usually back within a day.

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/ faq

Frequently asked questions

How do I scan a meal to log calories?

Open the Calories module, tap the camera, and point it at your plate. Tracck's AI identifies the food and estimates calories, protein, carbs and fat. You can adjust anything before saving. You can also log a meal by voice.

How many AI actions do I get for free?

Every account includes 3 free AI actions in total — photo scans, voice meal logs and AI meal plans all count toward the same 3, in any combination. After that, Tracck Pro unlocks unlimited AI features.

How does the free trial and Tracck Pro subscription work?

Tracck is free to download and use for core habit and task tracking. Tracck Pro is a subscription that unlocks unlimited AI features. You can manage or cancel your subscription anytime in your iPhone's Settings > Apple ID > Subscriptions.

How do I cancel my subscription?

Subscriptions are handled by Apple. On your iPhone, open Settings, tap your name, tap Subscriptions, select Tracck, and choose Cancel. Your Pro features stay active until the end of the current billing period.

What happens to my streak if I miss a day?

A single missed day won't erase your progress — Tracck's streak logic is forgiving by design. Just pick the habit back up the next day.

Do I have to use every module?

No. Tracck is modular: you start with Home and add only the modules you want — Habits, Calories, To-do — and you can change your selection anytime from your profile.

Where is my data stored, and is it private?

Tracck is built to track your day, not you. We collect only what the app needs to work and never sell your data. See our Privacy Policy for the full details.

How do I delete my account or data?

You can request account and data deletion from within the app, or email support@tracck.app and we'll take care of it.

What devices does Tracck support?

Tracck is available for iPhone on the App Store, running iOS 16 and later.

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